Project Officer - Volunteer Programs

Employment Type: Permanent part-time, 28 hours/week
Award: Social, Community, Home Care and Disability Services Award 2010 - Level 4

About Community Gateway

Community Gateway strongly values our employees and the important work they do for the community in delivering emergency relief and welfare services, community connections, health inclusion and community capacity building.

Established in Lismore nearly 50 years ago, we are firmly embedded in the communities we support. Today we are a QIP-accredited organisation, with over 20 programs and services in Lismore, Grafton, and across the Far North Coast.

We exist to reduce socioeconomic disadvantage by delivering practical help, advocacy and opportunities for people to have a voice in decisions that affect their lives. Our work is shaped by our values of integrity, respect, inclusion and compassion.

We provide a range of initiatives to develop and recognise our staff, and provide opportunities for regular team building events, and collaborative projects.

Position Overview

The Project Officer – Volunteer Programs works with volunteers and volunteer-involving organisations to support the delivery of outcomes for the Volunteer Resource Centre and the Aged Care Volunteer Visitors Scheme (ACVVS).

This role operates within a community development framework and involves:

• Recruiting, supervising, and training volunteers.

• Building volunteer capacity and maintaining accurate records.

• Supporting positive volunteer outcomes through strategic engagement and reporting.

Your primary base will be 76 Carrington Street, Lismore, NSW, but travel to other sites across the Far North Coast is required. Mandatory staff meetings are held at the Lismore office.

Key Responsibilities

• Establish and maintain networks with aged care facilities, Aboriginal services, and other key stakeholders.

• Organise network meetings and events to promote volunteering.

• Recruit suitable volunteers and meet program/funding KPIs.

• Conduct volunteer orientation, training, and ongoing support.

• Maintain volunteer placement systems, database records, and reporting.

• Undertake research to implement best practices in volunteer engagement.

• Deliver qualitative and quantitative reports on volunteer outcomes.

• Contribute to organisational planning, supervision sessions, and team meetings.

Selection Criteria

Essential:

1. Tertiary or certificate qualifications in social/community services and substantial relevant experience in community development.

2. Knowledge of the aged care sector through experience, training, or education.

3. Demonstrated ability to set outcomes and work methods.

4. Skills in supervising/mentoring volunteers or staff.

5. Strong verbal, written, and networking skills.

6. Competence with Microsoft Office and database programs.

Additional Requirements:

• Current NSW driver licence.

• National Police Check.

Why Join Us?

• Two weeks bonus leave over Christmas to rest and recharge.

• Salary packaging options to increase take-home pay.

• Supportive, collaborative, and values-driven workplace.

• Opportunity to make a real impact on your local community.